We will make every effort to get your order out as fast as we can, but please be advised most non-custom orders should ship within 7 business days. We are a small, family-owned and operated business and while we make every effort to avoid them, shipping delays are possible.

WE WILL TRY TO USE THE SHIPPING METHOD ENTERED AT TIME OF PURCHASE, BUT OCCASIONALLY A BETTER SHIPPING OPTION MAY BE SELECTED WHEN WE SHIP IT OUT (USPS VS FEDEX VS UPS). PLEASE NOTE THAT ANY MODIFICATIONS OR SPECIAL REQUESTS MADE AFTER AN ORDER HAS BEEN PLACED WILL EXTEND THE SHIPPING TIMEFRAME AND MAY RESULT IN ADDITIONAL DELAYS.

Alma Mater DOES NOT OFFER FREE SHIPPING. IF IN THE EVENT THAT FOR WHATEVER REASON YOU DO NOT PAY THE SHIPPING ON YOUR ORDER (FAILURE TO PAY OR WEBSITE GLITCH), PLEASE NOTE THE ORDER WILL NOT SHIP UNTIL THE SHIPPING HAS BEEN PAID. PLEASE NOTE WE DO NOT ALLOW FOR THE CANCELLATION OF ORDERS AFTER THE ORDER HAS BEEN PLACED. 

WE DO OUR BEST TO PROTECT EACH AND EVERY PACKAGE THAT LEAVES OUR SHOP BUT OF COURSE, ONCE THEY LEAVE OUR HANDS, YOUR PACKAGE IS SUBJECT TO MANY OTHER HANDS BEFORE IT REACHES YOUR DOOR, AND ON OCCASION, BREAKAGE DOES HAPPEN. WHEN PACKAGES BREAK OR GET LOST, WE HOLD THE SHIPPING CARRIER ( FEDEX UPS, USPS, OR FREIGHT LINE) RESPONSIBLE, WHO BROKE THE PACKAGE OR LOST IT, FOR THE DAMAGES. THIS IS WHY WE ENSURE EACH AND EVERY PACKAGE THAT LEAVES OUR SHOP. WE OPEN A CLAIM AGAINST THE INSURANCE, AND ALL DECISIONS REGARDING THE CLAIM, ARE OUT OF OUR HANDS. ALL DECISIONS REGARDING THE CLAIM, ARE COMPLETELY UP TO THE SHIPPING CARRIER. WE HAVE NO CONTROL OR SAY REGARDING THE CLAIM. PAYOUT AMOUNT, PAYOUT TIMELINE, ADDITIONAL PROOF NEEDED, ADDITIONAL PACKAGING INSPECTIONS ETC, ARE ALL SUBJECT TO THE SHIPPING CARRIER’S GUIDELINES AND TIMELINE.